Refund policy

Exchanges and assets

Return costs are free!

One or more items do not suit you?
You can return them to obtain an exchange or a credit corresponding to the purchase value, valid for 6 months.

How to do it:

1	You received your order less than 14 days ago.
2	Go to the return portal : enter your order number and your email address.
3a	In the event of an exchange: you will be able to select one or more new items from our entire store. Once your return has been received and validated, a new order will be automatically generated with the chosen products. The delivery costs of this new order will be your responsibility.
3b	If you have: once we have received and validated the conformity of your return, you will receive a voucher by email, valid for 6 months and usable once.

 

Caution : The shipping costs of your new order are your responsibility. and cannot be paid with a credit.

NB:

• Each returned item must be new, labeled and unworn.
• For pajamas, the thread connecting the top and bottom should not be cut.
• A credit cannot be exchanged for a refund.
• An order paid with a credit cannot be compensated other than with a new credit.
• Our loyalty program offers are non-refundable.
• If you are making a return from abroad (outside mainland France or Belgium), the return costs are your responsibility.
• The products offered cannot be refunded or given a credit.

Refund

Your item does not suit you? No worries: you can return it to us for a refund. 😊

€4.99 will be deducted from your refund.

How to do it:

1	You received your order less than 14 days ago.
2	Go to the return portal : enter your order number and your email address.
3	Once we have received and validated the conformity of your return, we will reimburse the payment method used when placing your order. If your order was paid for with a gift card, the refund will be made to the gift card concerned.
4	Return costs: €4.99 will be deducted from your refund. This amount covers part of the costs related to logistics management: return shipping, reception, verification, restocking of items and monitoring by our customer service.
5	Decreasing prices: At We Are Jolies, the price of an item varies depending on the quantity purchased. The refund is therefore calculated based on the number of items you keep. Example for panties: I bought 5 panties for €12 each (total = €60). I return 3: I keep 2 panties, so the price increases to 18€ each, or 36€ in total kept. My refund will be €19.01 (€60 - €36 = €24, less €4.99 return shipping). Example for bras: I bought 3 bras for €30 each (total = €90). I return one: I keep 2 bras, the price increases to €35 per unit, or €70 kept. My refund will be €15.01 (€90 - €70 = €20, less €4.99 return shipping).

NB:

• Each returned item must be new, labeled and unworn.
• For pajamas, the thread connecting the top and bottom should not be cut.
• If you benefited from a free product or a discount linked to an offer, you must also return the item obtained thanks to this offer.
• If you are making a return from abroad (outside mainland France or Belgium), the return costs are your responsibility.
• The products offered cannot be refunded or given a credit.